Don’t got time for that. You can find this on the back of phones, under Settings, near the battery, or on the SIM card tray Refunds will be issued in the original form of payment or in … Press question mark to learn the rest of the keyboard shortcuts. Understand the inherent risks of buying and selling online. I would post the same exact item as some one else yet list it for cheaper and my item would be flagged as counterfeit or prohibited. Received item that appears to be counterfeit. So, it was easy to tell that it's fake. Sellers will be motivated to make some extra cash by trying to market high-end items that are fake or damaged. I wanted to inform people of counterfeit seller on Mercari. I found out it was fake a few days later and Mercari took forever to get back to me and Sam from the refunds department " said sorry can't help its yours now". Mercari review rated 1.0/5.0 with 6 Comments: My Fiance recently passed away and I have had to sell several of our items to pay bills. If its a cheaper item, you may get to keep the item and your money and they'll also get reimbursed. I aim for same day or next day shipping whenever possible. I would post the same exact item as some one else yet list it for cheaper and my item would be flagged as counterfeit or prohibited. I am not happy because the item is so good I didn't notice till a week later when I had the opportunity to compare the fragrance at the mall. So they can determine if it’s truly counterfeit or not? Obviously I would not want it, but what would I do next? There are a lot of sellers selling fake items, have been reported, yet Mercari continues to allow evil and unscrupulous sellers to … A universal model for all the violation topics is difficult from a maintenance perspective as it’s not possible to improve the performance on each topic separately. Selling on mercari is like the Wild West, but I love it. Mercari review rated 1.0/5.0 with 161 Comments: I tried Meracari as well, which should be called bargin bin pushy shoppers. I've can commiserate with FB Marketplace and their authenticity/replica reviews. counterfeit item. Obviously I didn’t buy the item, but after thinking about it I remembered seeing the same type of label on a similar item on Mercari. It can be requested if the buyer has one of the following Mercari complaints: Item not received as described; Item is potentially a counterfeit; Item is prohibited; Item is defective; The wrong item was received; Buyers returning an item should not give the seller a rating. Eligible items include unintentionally purchased counterfeit goods, items with a defect or damage not included in the description, and shipping fees for when an accident occurred with Mercari Shipping. Most people on there are honest so it’s not that bad, New comments cannot be posted and votes cannot be cast. We may ask for further proof of authenticity if we need more information to complete a review of the listing. r/Mercari: The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If you are returning an electronic device, please include the IMEI or serial number for the device. I recently met with someone from FB marketplace to buy a rare item. All of that aside, I would say the lowball jack offs are the worst part of FB marketplace. Because of this, we rely heavily on members of the Mercari community to report inappropriate or Prohibited Items. Fake Apple Airpods GetHuman4113211's customer service issue with Mercari from December 2019. Buyers sometimes claim items are fake, especially designer clothes/accessories, to try to get a refund. They are selling fake Tom Ford Noir Extreme. Just asking would prefer if anyone who’s been in this situation could answer. First of all, you should understand the … I had hoped with getting them authenticated that I would help potential buyers feel more comfortable knowing I am selling these two items I bought from Coach. Maybe was coincidence, but makes no sense that I would have 100s or views and several messages with potential buyers to all of a sudden be removed. They treat it like any other return, or so it seems. The item is counterfeit. They are selling fake Tom Ford Noir Extreme. Mercari has several violation topics based on our marketplace policy, such as weapons, money and counterfeit items . So I took more pictures of the buttons, the inside waist. Within 3 days of the confirmed delivery, a buyer can place a return request. New comments cannot be posted and votes cannot be cast. They get their % and as far as they are concerned, transaction is complete and move on. The item is potentially counterfeit. I found out it was fake a few days later and Mercari took forever to get back to me and Sam from the refunds department " said sorry can't help its yours now". I asked whats going to happen when someone buys it and gets ripped off? So here are 3 Mercari scams you should look out for on one of the most popular selling apps. Mercari is full of fake, counterfeit, knockoff, replica “designer” handbags. Shipping: Mercari will send you a printable shipping label once your item sells. They treat it like any other return, or so it seems. Mercari is horrible about suspending accounts and holding your money hostage. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2254 reviews.. Mercari ranks 86 of 355 in Auctions and Marketplaces category. They don’t lol. First: share to improve GetHuman4113211's odds. You could attempt to send a … Use a credit card instead of a debit card – The risk of fraud is always lurking in the background, there isn’t a problem with using a debit card but for online purchases, credit cards often come with additional protections. Mercari asks sellers to ship items within three days. I guess the AE jeans were the last straw with my request for reviews. Sellers shouldn’t list name-brand items without proof of authenticity. Seller advertised Airpods Pro with one serial number and confirmed via chat that it's this serial number and legit but sent something else that's listed on checkcoverage.apple.com as possible stolen goods with no warranty. If its a cheaper item, you may get to keep the item and your money and they'll also get reimbursed. Return requests must be made within three days of receiving the item and before you’ve rated the seller. As with other e-commerce websites, Mercari has a list of items sellers are prohibited from offering, including counterfeit items, weapons, alcohol and tobacco, drugs, digital items, living things, safety hazards, and more. Just get copy and paste “sorry,frustrating,look into it,thank you” BS reply. Do not sell prohibited items – If you are selling prohibited items then Mercari will suspend your account and cancel the transactions as well. Here are some key tips to help you decide on how to price your items: Price competitively. I purchased a gucci hoodie $550 found out it is 100% fake and I have it in writing, I paid legit check because I didn't know it was fake and accepted the item,So they said its a final sale. For low-priced items, the seller doesn’t require a refund. So if they do, they suck at it. The label was a clear giveaway. And, apparently, that's what got me banned... Granted, I had posted other items for sale that they marked as fake (Sanuk's with the original packaging and pictures of every angle of the flats, a Coach scarf NWT with pictures of both sides of the tag- both that I requested they recheck and allow to be posted and they still denied after review). Anyone have experience reporting counterfeit items and nothing is done about it? 3) Ship the item and follow tracking online. The site also gives you the option to use a Mercari prepaid label to ship the item or ship it on your own. If it's more expensive, you mail it back to them and get a refund and they get their item. You take some photos and list your product with a description. So, can you get scammed on Mercari? A lot of sellers are Very shady and are selling fake items and passing them off as real.I bought a $700 LV only to get it and realize it wasnt the same bag as in the photos, it was a cheap replica with a fake serial # and Mercari denied my return because they said the bag in the sellers photos were real! However, we're unable to review every single listing posted on Mercari. The thing with FB is someone could also report you out of spite and get your stuff removed. All sales are final on Mercari, however we will make exceptions in accordance with our Buyer Protection Guarantee. They either haven’t realized that Real Authentication does not actually know real from fake or … I had two Coach items authenticated recently on Mercari. I’ve noticed counterfeit eyeshadow palettes and I just click to report it and click counterfeit and most of them are gone by the next day ‍♀️ Also, on the ones that weren’t gone the next day, I’ll usually message the seller asking for them to show a pic of a certain part of the palette (that would show it as a counterfeit which they always seem to not include in their initial pics which tells me they KNOW it’s counterfeit), and usually when I ask that they end up taking it down. *We are not officially affiliated … Anywhere it said American Eagle, I added it and sent that in for review and left a comment that I added the proof of their authenticity. Item arrived broken because it was very poorly packaged in flimsy previously used box with no USPS insurance. How to price your items. Ship as quickly as possible because buyers don’t want to wait for their items. I immediately new it was a counterfeit. Kept trying to get a real answer about why it’s still up for sale. I have had stuff listed for a while and when I wouldn’t sell to someone extreme lowballing, all of a sudden the listing was removed. I have proof that Mercari “authenticity guarantees” fake high end items like fake Chanel and Gucci but my real scarf with receipts was flagged as counterfeit because I didn’t want to pay $5 for them to tell me it’s real when it clearly had proof of authenticity from Gucci. I own the same model in different shade. Any user who is caught attempting to sell or purchase these items … You’ll submit a form, which includes the reason for the return and four clear pictures of the item. You could attempt to send a stern letter from a … Once you ship, confirm it on the app. If a product arrives damaged or defective, we offer returns and compensation. I provided all info about it being a fake before it gets to that point and they just say “issue is solved”....yet the item is still listed. They say you save an average of 33% on shipping costs if you use their prepaid label. Not kidding. I purchased a gucci hoodie $550 found out it is 100% fake and I have it in writing, I paid legit check because I didn't know it was fake and accepted the item,So they said its a final sale. I appreciate that they looked at my photos, the tags on the wallet still attached and checked the serial number on the satchel. I didnt even know they had an authentication process. Seller is topfragrance24. Buyers sometimes claim items are fake, especially designer clothes/accessories, to try to get a refund. Learn more about Mercari Authenticate. The item I was referring did not even have a serial number on the tag like the real version does. A buyer has 3 days after confirmed delivery to request a Mercari return. I did the investigation and provided all of the evidence. I laugh but I was actually banned for selling American Eagle jeans on FB. Okay this one is for the sellers … I purchased a Ray-Ban glasses that were listed as authentic. Mercari is fencing stolen/counterfeit goods and does nothing serious about it. Triggering a return and sending back a completely different item. There are no fake, restrike, or counterfeit coins or currency. I sold around 15 items on Mercari several of … The item is damaged or defective. Just kept repeating the same copy and paste platitudes that made zero sense in context to my messages. Seller is topfragrance24. I was out of town when an item was delivered so I did not have the chance to inspect item within their 3-day policy. You are asked to … I sold around 15 items on Mercari several of the sales went fine. You'll request a refund on the grounds that its counterfeit. Buying fake or damaged items. Mercari enforces a minimum price of $5 and a maximum of $2,000. Or would mercari want me to open a case up and mail it to them? They marked both as fake. I contacted customer service,did a detailed explanation including photos to prove it’s a fake and they didn’t seem to care, just kept saying there is an “investigation”. Then Mercari suspends them, even if the items were real. Reply 1 0. Press question mark to learn the rest of the keyboard shortcuts. The exceptions are listed below:-If an item is not as it described in the listing If an item is potentially counterfeit So that was a 100% giveaway the item was fake. Mercari is horrible at customer service and protection against counterfeits. On another side, the buyer will get the Mercari Credits instead of issuing a refund in the original payment method. Restricted Categories: Things you don’t own, drugs, weapons, counterfeit items, anything unsafe to ship (like flammable goods), etc. I'm no longer banned but I'm on a list. Maintain Thorough Records of Whatever You Sell. You'll request a refund on the grounds that its counterfeit. This one is pretty obvious and not a problem unique to Mercari. Mercari attempts to moderate all listings and remove any Prohibited Items. Yes. All sale on Mercari are final, which means Mercari doesn’t accept return; however, few exceptions are listed below under Buyer Protection Guarantee. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. Press J to jump to the feed. Mercari’s Absurd policies protect fraudulent sellers and buyers have ZERO recourse for damaged or misrepresented items! The seller has not shipped the item. Recent recommendations regarding this business are as follows: "Make sure there’s a way to fix problems … While selling on Mercari is easy, make sure you … Mercari is all about moving items fast, so keep this in mind while pricing your items. Since I got them cheap from a reputable source they consider it as fake as it does not tell you the model number on the receipt as they are bought as bulk items. I bought a trading card from a seller. If its a cheaper item, you may get to keep the item and your money and they'll also get reimbursed. However, for higher price items, the refund is done post confirmation on tracking that the item is in transit, and payment is refunded in the original payment method. I just block people who do that now. Only after saying that did it appear I was talking to a real person, not some bot that bases replies off of keywords. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. Just return it and seller gets money back? I went and looked, sure enough it was the exact same. 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